Advice or support for community service workers assisting tenants.
We will provide a safe and stress-free environment for all clients, visitors and staff.
You will contribute to a safe and stress-free environment for all clients, visitors and staff.
We have zero tolerance for:
We will treat all information we collect from you confidentially:
You will not enter work areas without a staff member.
We will treat you with courtesy and respect at all times.
You will treat our staff and others at the service with courtesy and respect at all times.
We will be fair, open and reasonable.
We will give you clear, accurate and timely information or where possible refer you to a service that can assist you.
You will feel free to tell us if you have:
Tenants Victoria reserves the right to refuse to provide assistance to any client who does not comply with this Charter. You may be asked to leave the building and return at another time. We may take steps to make sure that you leave when asked to do so.