A new Residential Tenancies Dispute Resolution Scheme (RTDRS) has been set up that creates a new step in the process if you want to apply to VCAT.
As part of this new step, before you apply to VCAT you must first register with Consumer Affairs Victoria.
Consumer Affairs Victoria must assess all disputes to decide if they should be referred:
- under the Scheme for , or
- to VCAT.
To apply to VCAT, you need a reference number from Consumer Affairs Victoria.
How do I get a reference number for my VCAT application?
The first step is to register the details of your dispute with Consumer Affairs Victoria:
If Consumer Affairs Victoria needs more detail, they will contact you. If they decide the dispute can go to VCAT, they will give you a reference number to include in your VCAT application.
What if it’s urgent?
If you need to make an urgent application to VCAT, for example:
- you are being threatened with illegal eviction and need a restraining order
- your rights are being interfered with and you need an urgent restraining order
Tenants Victoria recommends you call Consumer Affairs Victoria on 1300 558 181 after you have registered the details of your dispute, and request they give you a reference number over the phone to allow you to make an urgent application.
Tip: we recommend you have your VCAT application ready so you can lodge it with VCAT as soon as Consumer Affairs Victoria gives you a reference number.
For urgent applications to VCAT during this time, we recommend that you:
- apply online or via email, see: VCAT Application by a tenant or landlord [VCAT website]
- mark your application “urgent”, and
- call VCAT to:
1. confirm they have received your application
2. tell them you want an urgent interim order
3. check that the hearing will happen urgently (not in 3-4 weeks).
4. get the hearing date and time sent to you in writing so you have a record.
TIP: you should include the reference number from Consumer Affairs Victoria in your application and in any emails or letters you send to VCAT about your application.