Applying to VCAT
A new Residential Tenancies Dispute Resolution Scheme has been set up that creates a new step in the process if you have a dispute with the landlord.
As part of this new step, you must first register your dispute with Consumer Affairs Victoria. This applies to all disputes, not just rent reductions or terminations.
Consumer Affairs Victoria will assess the dispute and decide if it should be referred to:
- under the Scheme for alternative dispute resolution , or
- VCAT, the Victorian Civil and Administrative Tribunal
First register the details of your dispute with Consumer Affairs Victoria.
To do this go to: Coronavirus (COVID-19) rental agreement or dispute [CAV website] and fill in the form.
Consumer Affairs Victoria (CAV) may decide the dispute needs to go through the Residential Tenancies Dispute Resolution service before going to VCAT. See below for more information.
If Consumer Affairs Victoria decides the dispute can go straight to VCAT, they will give you a reference number to include in your VCAT application.
TIP: Include the reference number in your VCAT application and in any emails or letters you send to VCAT about your application.