You can call the Call Centre again and tell them the work hasn’t been done. You can also contact us.
If it is an urgent repair you can apply to the Victorian Civil and Administrative Tribunal (VCAT) for an order that the repairs be done.
If it is a non-urgent repair, you should write a letter to Consumer Affairs Victoria (CAV) requesting that they carry out an inspection. A Consumer Affairs inspector will visit your property and if repairs are needed, the inspector will contact the Director of Housing to organise for the repairs to be done within a specified time.
If the repairs are still not done, the Consumer Affairs inspector will send you and a copy of their repair report. You can then apply to the Victorian Civil and Administrative Tribunal (VCAT) for an order that the repairs be made. Contact us for advice to help you apply to VCAT and help you prepare for the hearing.
You have a right to complain! You should take the above steps or make a complaint if the repair wasn’t fixed within the specified time, if the work is of poor quality or if the contractor acted in a rude or offensive way.
Once the work has been completed you will be asked to sign the work order. Do not sign a blank work order!