Advice or support for community service workers assisting tenants.
The Victorian government provides limited public housing for people on low incomes.
The department that manages public housing in Victoria is Department of Health & Human Services (DHHS).
The landlord for public housing tenants is the Director of Housing.
The law is the same for public housing tenants and private residential tenants, but some of the steps are different.
If you do not agree with a decision made by the Director of Housing you may be able to appeal the decision, which means asking that the decision be reconsidered.
You can make an appeal if you:
You can appeal decisions about:
Matters that are dealt with by the Victorian Civil and Administrative Tribunal (VCAT) cannot be
reconsidered through the housing appeals process. These matters include:
Discuss your concerns with your local housing office. If you are still not happy with the decision, you can put in an appeal.
It’s best if you start your appeal as soon as possible. It is free to appeal and your appeal will be confidential, but you do need to put it in writing. To appeal a decision you will need to fill in the Housing Appeal Application Form and submit it to the Housing Appeals Office. Explain what you’re appealing against and why. You will need to include copies of any documents that support your case.
If you have any questions or need assistance in completing your application contact the Housing Appeals Office on 03 9096 7426 or 1800 807 702 (freecall) for country residents or contact us for advice on 1800 068 860.
Once you submit your application for an appeal you will receive a letter of receipt from the Housing Appeals Office.
Your appeal will initially be considered by more senior housing staff in your local region on the basis of the information provided in your application.
A Housing Services Manager should contact you to advise you of the outcome of this initial review within 10 working days of the date that your appeal is received.
If the Housing Services Manager does not change the original decision then it will be sent to the Manager of Housing Appeals who will independently check whether the Director of Housing’s policy and procedures were correctly applied.
The Appeals Manager may contact you to discuss your appeal over the telephone or to arrange an interview. In this interview, you will be able to explain your situation and provide further information. You may request that an interpreter be used in any interview.
If you the Appeals Manager hasn’t contacted you within one month of submitting your appeal, you should phone the Housing Appeals Office.
Once your appeal has been investigated by the Housing Appeals Office, you will be sent a letter advising you of the outcome.
If you are not happy with your Housing Appeals outcome you can contact the Ombudsman Victoria or, if you believe you are being discriminated against, the Human Rights and Equal Opportunity Commission.
The Ombudsman of Victoria can investigate appeals about administrative actions and decisions made by the Director of Housing, and about the conduct and behaviour of its staff. Complaining to the Ombudsman is free.
The Victorian Equal Opportunity and Human Rights Commission helps people resolve issues related to discrimination and harassment.
The Commission will help resolve an appeal by mutual agreement. Contact the Commission for free and confidential advice on 1300 292 153.
Public housing – Victorian Government website for public housing tenants (HOUSING.vic.gov.au).
Appeals – Appealing a public housing decision (HOUSING.vic.gov.au).
Complaints – Complaints and feedback (DHHS website).