Contact us
Our committed team of lawyers and support staff are here to help. We’ll be with you as soon as possible.

Email advice service

All emails are answered by our team of lawyers, advocates and intake workers with expert knowledge of Victorian rental laws. Emails are answered Monday to Friday, except for weekends and public holidays. We try to get to as many as possible each day.

We aim to respond within 5 business days, or sooner.

If it’s urgent, please try our advice line or other services.

The current waiting time is 5 days.

Tenant advice line
1800 068 860

Monday to Friday 10.00 am – 2.00 pm
Closed on weekends and public holidays

The approximate waiting time is over 30 minutes.

Calls are answered by lawyers, advocates and intake workers with specialist knowledge of Victorian rental laws.

Social housing tenants
1800 068 860

Monday to Friday 9.00 am – 4.00 pm
Closed on weekends and public holidays

For tenants in public housing and community housing.

Calls are answered by lawyers with specialist knowledge of Victorian rental laws.

Community worker line
1800 068 860

Monday to Friday 9:00 am – 4.00 pm
Closed on weekends and public holidays

Free advice or support for workers at not-for-profit organisations assisting people who rent in Victoria.

Email: admin@tenantsvic.org.au with the subject line “Organisation enquiry”

If it’s urgent, please try one of our practice resources.

 

Office administration
(03) 9411 1444

Monday to Friday 9:00 am – 5.00 pm
Closed on weekends and public holidays

Our administration staff support Tenants Victoria with general business operation and administration. They cannot provide you any advice about renting.

Email: admin@tenantsvic.org.au

 

Other helpful services

We have put together a list of contacts for other legal and community services that could help.

Please call 000 for emergencies.

Consumer Affairs Victoria

Information and advice to tenants, co-tenants and landlords. 
Monday to Friday between 9.00 am – 5.00 pm.

www.consumer.vic.gov.au
1300 558 181

Tenancy Plus

Tenancy Plus aims to prevent homelessness and support tenants living in social, public and community housing.

www.housing.vic.gov.au/tenancy-plus-support-program

Tenancy Assistance and Advocacy Program

The Tenancy Assistance and Advocacy Program (TAAP) provides assistance for tenants in private rental housing, private rooming houses and caravan parks who are in significant financial hardship or affected by family violence.

www.consumer.vic.gov.au/clubs-and-fundraising/funded-services-and-grants/tenancy-and-consumer-program-2017-21/tenancy-assistance-and-advocacy-program

Anika Legal

Anika Legal is a free online legal service for Victorian renters.

www.anikalegal.com

Justice Connect

If you are at risk of homelessness, Justice Connect can help with free legal advice and support. 
Monday to Friday between 9.30 am – 5.00 pm.

www.justiceconnect.org.au
03 8636 4400

Victorian Legal Aid

Victorian Legal Aid focuses on protecting the rights of Victorians and representing those who need it the most. Monday to Friday between 8:00 am – 6:00 pm. 

www.legalaid.vic.gov.au
1300 792 387

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) provides fair, efficient and affordable justice for Victorians.
For new or current legal proceedings, phone 1300 018 228, Monday to Friday, between 9:00 am – 4.30 pm.

www.vcat.vic.gov.au
1300 01 8228

Disaster Legal Help Victoria

Disaster Legal Help Victoria provides free legal advice and assistance and referrals to Victorians affected by a disaster. Monday to Friday between 8:00 am – 5:00 pm

www.disasterlegalhelp.org.au
1800 113 432

Cookies and Privacy:This site uses cookies to ensure you get the best experience on our website.

Find out more Accept