Email advice service
All emails to us are answered by our team of lawyers, advocates and intake workers with expert knowledge of Victorian rental laws. Emails emails are answered Monday to Friday, except for public holidays. We try to get to as many as possible each day.
If it’s urgent, please try our advice line or other services.
We aim to respond within 5 business days, or sooner.
Tenant advice line
(03) 9416 2577
Monday to Friday 10.00 am – 2.00 pm
Closed on weekends and public holidays
The approximate waiting time is over 30 minutes.
Calls are answered by lawyers, advocates and intake workers with specialist knowledge of Victorian rental laws.
Social housing tenants
1800 068 860
Monday to Friday 9.00 am – 4.00 pm
Closed on weekends and public holidays
For tenants in public housing and community housing.
Calls are answered by lawyers with specialist knowledge of Victorian rental laws.
Community worker line
(03) 9411 1444
Monday to Friday 9:00 am – 4.00 pm
Closed on weekends and public holidays
Free advice or support for workers at not-for-profit organisations assisting people who rent in Victoria.
Email: admin@tenantsvic.org.au with the subject line “Organisation enquiry”
If it’s urgent, please try one of our practice resources.
Office administration
(03) 9411 1444
Monday to Friday 9:00 am – 5.00 pm
Closed on weekends and public holidays
Our administration staff support Tenants Victoria with general business operation and administration. They cannot provide you any advice about renting.
Email: admin@tenantsvic.org.au
International students
(03) 9411 1444
Tuesday, Thursday, Friday 9:00 am – 4.00 pm
Closed on weekends and public holidays
For international students living in north-west Melbourne in a rooming house or share house.
Calls are forwarded to our International Students Tenancy Outreach Worker, where relevant. Find out more here.
Help at VCAT hearings
Our VCAT Duty Lawyer Service assists tenants at urgent, upcoming VCAT hearings.
Find out more here.
Other helpful services
We have put together a list of contacts for other legal and community services that could help.
Please call 000 for emergencies.
Information and advice to tenants, co-tenants and landlords. Monday to Friday between 9.00 am – 5.00 pm.
Tenancy Plus aims to prevent homelessness and support tenants living in social, public and community housing.
The Tenancy Assistance and Advocacy Program (TAAP) provides assistance for tenants in private rental housing, private rooming houses and caravan parks who are in significant financial hardship or affected by family violence.
Anika Legal is a free online legal service for Victorian renters.
If you are at risk of homelessness, Justice Connect can help with free legal advice and support. Monday to Friday between 9.30 am – 5.00 pm.
Dear Landlord, an interactive letter writer, helps renters during COVID-19.
Victorian Legal Aid focuses on protecting the rights of Victorians and representing those who need it the most. Monday to Friday between 8:00 am – 6:00 pm.
The Victorian Civil and Administrative Tribunal (VCAT) provides fair, efficient and affordable justice for Victorians.
For new or current legal proceedings, phone 1300 018 228, Monday to Friday, between 9:00 am – 4.30 pm.
Disaster Legal Help Victoria provides free legal advice and assistance and referrals to Victorians affected by a disaster. Monday to Friday between 8:00 am – 5:00 pm