contact

    advice for tenants


    coronavirus (COVID-19) update

    Tenants Victoria is dedicated to upholding tenants’ rights and continues to assist tenants in this time of need. We thank everyone for their patience during this time as there is very high demand for our services.

    tenants advice line: 9416 2577

    Get information and basic advice by phone.

    • Monday to Friday 10.00 am to 2.00 pm
    • All calls are answered by lawyers with specialist knowledge in Victorian laws for rented homes.
    • Our lawyers will answer as many calls as possible each day.
    • During busy times you may need to wait 20 minutes or more.
    • If your call does not connect, please try again.

    Please note: There is a limit on the number of calls our lawyers can answer each day. We thank you for your patience during this time as there is very high demand for this service.

    email advice service

    Get information and basic advice by email.

    • We have increased our email advice service
    • All emails are answered by lawyers with specialist knowledge in Victorian laws for rented homes
    • Emails will be answered Monday to Friday.
    • Our lawyers will answer as many emails as possible each day
    • We aim to respond within 5 business days, or sooner
    • If you can’t connect with us, please try again early the next day.

    Please note: There is a limit on the number of emails our lawyers can answer each day. We thank you for your patience during this time as there is very high demand for this service.

    who else can help?

    Please check with other tenancy services who may be able to help.

    check advice on our website

    We have lots of information about renters legal rights.
    Your questions may be answered in the advice section of our website.
    Also see our coronavirus (COVID-19) guide for renters.

    share your COVID-19 story

    Did you apply for a rent reduction? Are you experiencing any problems with renting during COVID-19? We want to find out about anything that is negatively impacting tenants during this health emergency so we can try and change it. Sharing your story can make a real difference for all renters. Share your story.


    community service workers

    Monday to Friday 10.00am to 2.00pm

    Free advice or support for workers at not-for-profit organisations assisting people who rent a home in Victoria. For advice or support on residential tenancy problems, community service workers can consult one of our lawyers on 03 9411 1444.

     


    other tenancy services

    Please note due to current health recommendations there may be changes to service or hours:

    Consumer Affairs Victoria
    Information and advice to tenants, co-tenants and landlords. Phone 1300 55 81 81 (Monday to Friday 9am to 5pm)

    Tenancy Plus (formerly known as SHASP)
    Assistance for tenants in social housing (including public housing and community housing).

    Tenancy Assistance and Advocacy Program (TAAP)
    Assistance for tenants in private rental housing, (including privately operated rooming houses and caravan parks), who are in significant financial hardship or affected by family violence.

    other legal services

    For legal help with COVID-19 impacts:

    For legal advice you can contact:

    For information about new or current legal proceedings, you can contact:

    • VCAT, Phone: 1300 018 228, (Monday to Friday, 9am to 4.30pm closed public holidays).

    For legal advice if you are impacted by Victorian bushfires:

     


    administration

    Our admin staff cannot give you advice about renting. If you need advice see advice for tenants.

    call: 03 9411 1444

    email: admin@tenantsvic.org.au

    postal address: PO Box 234, Fitzroy VIC 3065


    publications

    Our fact sheets are available online as webpages and PDFs at advice.
    Tenants and organisations are welcome to place an order for printed copies.
    Please complete an order form, then mail or fax it to us:

    Print publications order form [Sept 2019, pdf 134kb]


    complaints

    If you have a complaint about the service you received from us, see the Tenants Victoria Legal Service complaints policy and procedure.


    feedback

    We value your opinion. If you have any suggestions, compliments or concerns about our publications, website or anything else please send us your feedback.

    Tenants Victoria acknowledges the support of the Victorian Government.