Advice or support for community service workers assisting tenants.
Tenants Victoria is dedicated to upholding tenants’ rights and continues to assist tenants in this time of need. We thank everyone for their patience during this time as there is very high demand for our services.
Get information and basic advice by phone.
Please note: There is a limit on the number of calls our lawyers can answer each day. We thank you for your patience during this time as there is very high demand for this service.
Get information and basic advice by email.
Please note: There is a limit on the number of emails our lawyers can answer each day. We thank you for your patience during this time as there is very high demand for this service.
Please check with other tenancy services who may be able to help.
Did you apply for a rent reduction? Are you experiencing any problems with renting during COVID-19? We want to find out about anything that is negatively impacting tenants during this health emergency so we can try and change it. Sharing your story can make a real difference for all renters. Share your story.
Monday to Friday 10.00am to 2.00pm
Free advice or support for workers at not-for-profit organisations assisting people who rent a home in Victoria. For advice or support on residential tenancy problems, community service workers can consult one of our lawyers on 03 9411 1444.
Please note due to current health recommendations there may be changes to service or hours:
Tenancy Plus (formerly known as SHASP)
Assistance for tenants in social housing (including public housing and community housing).
Tenancy Assistance and Advocacy Program (TAAP)
Assistance for tenants in private rental housing, (including privately operated rooming houses and caravan parks), who are in significant financial hardship or affected by family violence.
For legal help with COVID-19 impacts:
For legal advice you can contact:
For information about new or current legal proceedings, you can contact:
For legal advice if you are impacted by Victorian bushfires:
Our admin staff cannot give you advice about renting. If you need advice see advice for tenants.
postal address: PO Box 234, Fitzroy VIC 3065
Our fact sheets are available online as webpages and PDFs at advice.
Tenants and organisations are welcome to place an order for printed copies.
Please complete an order form, then mail or fax it to us:
If you have a complaint about the service you received from us, see the Tenants Victoria Legal Service complaints policy and procedure.
We value your opinion. If you have any suggestions, compliments or concerns about our publications, website or anything else please send us your feedback.