Help for community services
Advice or support for community service workers assisting tenants.
Advice or support for community service workers assisting tenants.
Our services are free and in high demand. So there is often a long wait.
We have lots of information on common issues for renters at: advice.
Also see frequently asked questions.
Get information and basic advice by email.
Monday to Friday 9.00am to 4.00pm
Free advice for anyone renting a home in Victoria
Important information before you call
Monday to Friday 9.00am to 4.00pm
Free advice if you rent public or community housing in Victoria
Important information before you call
Monday to Friday 9.00am to 4.00pm
If you live in a rooming house in Victoria call 03 9411 1444 and ask for Outreach.
Or leave a message and the Outreach worker will contact you.
**new hours** Monday to Friday 12.30pm to 4.00pm
Free advice or support for workers at not-for-profit organisations assisting people who rent a home in Victoria.
For advice or support on residential tenancy problems, you can consult one of our lawyers on 03 9411 1444.
Consumer Affairs Victoria
Information and advice to tenants, co-tenants and landlords. Phone 1300 55 81 81
Tenancy Plus (formerly known as SHASP)
Assistance for tenants in social housing (including public housing and community housing).
Tenancy Assistance and Advocacy Program (TAAP)
Assistance for tenants in private rental housing, (including privately operated rooming houses and caravan parks), who are in significant financial hardship or affected by family violence.
Our admin staff cannot give you advice about renting. If you need advice see advice for tenants.
postal address: PO Box 234, Fitzroy VIC 3065
Our fact sheets are available online as webpages and PDFs at advice.
Tenants and organisations are welcome to place an order for printed copies.
Please complete an order form, then mail or fax it to us:
Print publications order form [Sept 2019, pdf 134kb]
If you have a complaint about the service you received from us, see the Tenants Victoria Legal Service complaints policy and procedure.
We value your opinion. If you have any suggestions, compliments or concerns about our publications, website or anything else please send us your feedback.