advice for tenants

    Coronavirus (COVID-19) update: 23/03/2020

    Due to current state of emergency in Victoria and recent government health recommendations:

    tenants advice line is closed

    Tenants Victoria is dedicated to upholding tenants’ rights and will continue to assist tenants in this time of need.

    email advice will be answered Monday to Friday

    Get information and basic advice by email.

    • We have increased our email advice service
    • All emails are answered by lawyers with specialist knowledge in Victorian laws for rented homes
    • Our lawyers will answer as many emails as possible each day
    • We aim to respond within 5 business days, or sooner

    Please note: There is a limit on the number of emails we can answer each day. Due to ongoing high demand, you may not be able to connect with us straight away. Please try again early the next day. We thank you for your understanding and patience.

    check advice on our website

    We have lots of information about renters legal rights.
    Your questions may be answered in the advice section of our website.
    Read about COVID-19 impacts on renters and what you can do.

    tell us your COVID-19 story

    Are you having any difficulties to do with your rented home due to the impacts of coronavirus (COVID-19)? We want to find out about anything that is negatively impacting tenants during this health emergency so we can try and change it. Share your experiences with us.


    community service workers

    new hours: Monday to Friday 10.00am to 2.00pm
    Free advice or support for workers at not-for-profit organisations assisting people who rent a home in Victoria.
    For advice or support on residential tenancy problems, you can consult one of our lawyers on 03 9411 1444.


    other tenancy services

    please note due to current health recommendations there may be changes to service or hours:

    Consumer Affairs Victoria
    Information and advice to tenants, co-tenants and landlords. Phone 1300 55 81 81 (Monday to Friday 9am to 5pm)

    Tenancy Plus (formerly known as SHASP)
    Assistance for tenants in social housing (including public housing and community housing).

    Tenancy Assistance and Advocacy Program (TAAP)
    Assistance for tenants in private rental housing, (including privately operated rooming houses and caravan parks), who are in significant financial hardship or affected by family violence.

    other legal services

    For legal advice if you are impacted by Victorian bushfires:

    For legal advice you can contact:

    For information about new or current legal proceedings, you can contact:

    • VCAT, Phone: 1300 018 228, (Monday to Friday, 9am to 4.30pm closed public holidays).



    Our admin staff cannot give you advice about renting. If you need advice see advice for tenants.

    call: 03 9411 1444


    postal address: PO Box 234, Fitzroy VIC 3065


    Our fact sheets are available online as webpages and PDFs at advice.
    Tenants and organisations are welcome to place an order for printed copies.
    Please complete an order form, then mail or fax it to us:

    Print publications order form [Sept 2019, pdf 134kb]


    If you have a complaint about the service you received from us, see the Tenants Victoria Legal Service complaints policy and procedure.


    We value your opinion. If you have any suggestions, compliments or concerns about our publications, website or anything else please send us your feedback.

    Tenants Victoria acknowledges the support of the Victorian Government.