Advice or support for community service workers assisting tenants.
See our guide on law changes: what will change?
See our guide on law changes: when will the changes take effect?
See our guide on repairs when renting a home.
See our guide on bond payments and refunds.
See our guide on compensation for tenants.
Just because you receive a Notice to vacate, it doesn’t necessarily mean that you have to move out. If the landlord wants to evict you, they must first apply to the Victorian Civil and Administrative Tribunal (VCAT) and convince VCAT that they should be granted a possession order. You may also be able to apply to VCAT to challenge a notice to vacate if you think it is not valid. See reasons for notices, how long you should get and if you can challenge at notice to vacate.
As a tenant you have a right to ‘quiet enjoyment’ of your home. This means the landlord or real estate agent can only enter your home if they meet certain requirements. See privacy and entry.
The landlord has a number of “duties” set out in law. If the landlord does not do their legal duty it is a “breach of duty”. Find out what you can do when the landlord breaches their duties.
In some cases, you may be able to leave early without paying lease break costs. See breaking a lease.
Tenants Victoria is unable to provide advice on disputes between tenants or disputes between neighbours. You may be able to get help from:
We’re sorry if you have not been able to get through to our Tenants Advice Line. The phone service is working. Unfortunately, due to high demand and limited phone lines it can take a long time to get through. If your call does not connect or you hear the engaged tone, it means all phone lines are full.
Before you call, please check our website advice where there is lots of information on common renting topics.
Or you can contact other free services: