For organisations
We offer useful resources for community service organisations.
Training
We provide training and information sessions for tenancy workers, community legal centre lawyers, renter advocates and community groups supporting renters in Victoria. Find out more on our page about education and training.
To receive updates on our training and information sessions, subscribe to our training newsletter.
Community worker referrals
We can accept some renter referrals directly from community workers.
Note that capacity constraints mean we are not always able to accept a direct referral. In this case, the form will suggest alternative ways to connect renters with the support they need.
To refer a renter to a support service, use our Community worker referral form.
Renter Referral Tool
Our Renter Referral Tool is a new referral system that will help community workers quickly connect Victorian renters to the most appropriate legal and/or advocacy service.
When this tool is launched, it will replace our current Community worker referral form.
To learn more about the tool, register your organisation to receive referrals through the tool, or receive updates about this new system, see our page on the Renter Referral Tool.
Community worker tenancy service
We provide a free service for community workers assisting people who rent in Victoria. This includes legal advice, guidance through procedures, including applying to VCAT, and strategies for the best possible outcomes in rental disputes.
We do not provide advice or support to rental providers, real estate agents or rental property managers.
To book a 30-minute call, use our Community worker tenancy service form.
Family Violence Protection Tenancy Kit
Designed for support workers and advocates who assist people affected by family violence, our Family Violence Protection Tenancy Kit helps renters know their rights, have a secure home and limit any financial loss. Read our Family Violence Protection Tenancy Kit [PDF].
To learn more about the protections for people affected by family violence in Victoria’s rental laws, visit our page on family violence.
Template letters and examples
Our document library lists all the examples and templates we have created to help renters communicate with their landlord and make applications to VCAT. These include letters, application forms and claim examples related to bonds, claiming compensation, privacy, repairs and maintenance, and ending a lease.
Visit our document library.
Disaster resources for community workers
Community workers play a valuable role in supporting renters affected by disasters. Our website has practical information to help renters prepare and recover, including tips on their legal rights and where to get help. It also has useful resources for community workers to help you support renters and refer them to the services they need. These include educational videos, factsheets and links to other resources.
Visit our page on disasters.
Victorian tenancy law cases
The Case Catalogue – Victorian Tenancy Law Cases (March 2026) summarises key Victorian tenancy law cases heard by the Victorian Civil and Administrative Appeals Tribunal (VCAT) or the Victorian Supreme Court. These cases consider the interpretation and application of the Residential Tenancies Act 1997 in relation to rent increases, rent arrears, and repairs and minimum standards.
Tenancy advocates and lawyers need to know about these cases to advise and represent renters.
View the Case Catalogue – Victorian Tenancy Law Cases (March 2026) [PDF]