Advice or support for community service workers assisting tenants.
Free and confidential advice for social housing tenants. Calls are free: 1800 068 860
Monday to Friday 9.00am to 4.00pm
For information about the standards you agree to when using our services, see our client service charter.
We help social housing tenants in Victoria. Social housing is short and long-term rental housing that is owned and run by the government or not-for-profit agencies and includes public and community housing.
If you don’t live in social housing see tenants advice line.
On the social housing tenants help line we can provide free advice about resolving problems with your social housing provider including tenancy issues related to family violence.
We don’t provide advice on problems between tenants except in cases of family violence or serious threats to personal safety.
We don’t provide advice on problems between neighbours.
See Neighbours, the law and you (Victoria Legal Aid website) or contact your local council (vic.gov website).
If you need legal advice you can contact your local community legal centre (FCLC website).
We try to keep our calls as short as possible but with enough time to respond properly to your enquiry. Our advisers can only provide information and basic advice by phone. If your tenancy problem is complex then we may make an appointment time for you to see us or refer you to another service who can help.
Your question may already be answered on our website. You can find general legal information on many common tenancy topics as well as fact sheets and step-by-step guides at: advice.
Make sure you have checked the opening and closing times and have the following items handy: