We may collect information about you in a number of circumstances, including: when you seek assistance from us regarding a tenancy issue; when you make an enquiry on any area of the website; when you attend a seminar or other event provided by us; when you sign up to receive information from us, including training; when you apply for or accept employment with us; or when you offer to provide or provide services to us.
We will not use unlawful, unreasonably intrusive or coercive methods of gathering information about you.
The information we collect will include your name, postal address, email address, telephone number, date of birth, who you live with, your source of income, your income level, whether you live with a disability, whether you identify as an Aboriginal or Torres Strait Islander person, whether you were born overseas and the language you speak at home, whether you are experiencing family violence, the gender you identify as, and any other information that is relevant to the legal services that we provide. From time to time, it may include information about your health information and details of any criminal record you may have.
If you do not provide information requested by us, we may not be able to provide services to you or otherwise fulfil the purpose for which we have requested the information.
We may also collect, use and disclose personal data or information where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process.
We are required to report regularly to both Victorian State and Commonwealth governments with de-identified statistical information regarding our services and clients.
Ongoing legal assistance from us is subject to our agreement to providing you with assistance. We also collect personal information to:
- assess your eligibility for legal assistance from us
- assist our staff in providing you with legal assistance
- ensure our compliance with legal professional ethics and legislation.
We may also use aggregate information and statistics for the purpose of media and press releases which form part of Tenants Victoria’s social change strategy.
In some circumstances, we collect personal information about you from a third-party source. For example, we may collect personal information from other organisations with which you have dealings, government agencies, and information or service providers or from a publicly available record.
We, our employees, agents, consultants and sub-contractors, may use any of the information about you which we have collected: to provide you with legal advice, assistance and information; to send you our information on news, publications, seminars and events; to improve our services and communications to you; to process your requests of us, and applications to us; and for any other purpose for which the information was provided to us or for any purpose related or ancillary to any of the above.
We may also use personal information or data where we are permitted by law to do so. This includes circumstances where you have expressly or impliedly consented to such use. For example, if you are a client of Tenants Victoria Legal Service, we may disclose your personal information to:
- Barristers, other legal specialists (including mediators), consultants or experts engaged in your matter; or
- Other community legal services or social and welfare service providers for the purpose of obtaining further legal advice or other forms of assistance for you.
We may disclose your personal information to our employees, agents, consultants and sub-contractors who assist us in running our organisation, including this website, or provide related services, and who are subject to our security and confidentiality obligations.